Question: I can't register.
The green Sign up button is on the Home page, in the leftmost column.
Problems coming up with a username are due to the fact that most of the popular and simple combinations have already been taken. Don't worry about it! Try to come up with an original username containing Latin letters and numbers. Use your last name, your nicknames on various forums or the names of your favorite characters and actors.
If you are having difficulties entering the confirmation code, please try to register using another browser: (Mozilla Firefox, Opera, Chrome). If the website continues to decline confirmation code, please contact our Customer Support Service.Table of Contents
Question: I did not receive a registration confirmation e-mail.
Read the detailed instructions and send an e-mail confirming registration again. Make sure that the address is correct. You can also change it there if you find a mistake. The letter will have a confirmation link - simply follow it. Make sure you check that the e-mail did not end up in the Spam folder by mistake.Table of Contents
Question: I cannot log off the website.
Look closely at the website page. The Logout button is in the top right-hand corner of the screen, next to the orange News button and the Help button. Once you click Logout, you will log off from the website.Table of Contents
Question: The website takes a long time to load.
Sometimes we conduct maintenance on the website, which might cause some pages to load slower than usual. Such maintenance takes no longer than a few hours. If you are constantly experiencing difficulties loading the website, please contact your Internet provider.Table of Contents
Question: It's been several days since I was last able to login to the website.
Most likely, you are entering an incorrect password or you need to clear cookies in your browser. Restore your password and delete cookies. If this does not help, contact your provider's technical support or your system administrator (if you are logging in to the website from work).Table of Contents
Question: What is the Wallet for?
You can use the Wallet to pay for additional services on the website quickly and conveniently. See the full list of available methods for adding to the Wallet and bonus information.Table of Contents
Question: I added to the Wallet on the website using e-money/pay station/bank card, but the money was not credited.
Please contact Customer Support Service. Include your payment information.Table of Contents
Question: I paid for the service using a text message, however... the profile was not boosted / Premium Account does not work / money was not added to the Wallet.
Please send a request to Customer Support Service. Include the phone number (using the +ХХХХХХХХХХХ format) from which you sent the text message, the name of your mobile phone carrier and the answer you received from the carrier.Table of Contents
Question: I paid for the service using a text message. I received a reply that the request was invalid, but my account was charged.
You have most likely made an error in the message prefix. Please send a request to Customer Support Service. Include the phone number (in +ХХХХХХХХХХХ format) from which you sent your text message, your mobile carrier name and the response you received from the carrier.Table of Contents
Question: The Profile was boosted, but there is no photo in the Faces Gallery.
You will not appear in the Gallery while there are unmoderated photos in your Just Me Album. Your photo will appear in the Faces Gallery immediately after moderation. You do not need to be logged in at the time.Table of Contents
Question: How is a subscription different from a regular payment?
Subscription is a convenient method of payment that allows automatic renewal of Premium Account and Adding to Wallet. The service is available to credit card and mobile phone owners. When you subscribe, you no longer have to worry that access to your favorite service will suddenly run out. Once you subscribe you no longer need to repeat the tiresome procedure for entering credit card or phone information. You can Unsubscribe at any time in your account Settings.Table of Contents
Question: Why am I charged money for Premium Account?
Question: I would like to cancel payment for subscription using my bank card.
You can decline automatic service renewal using your bank card in your Account Settings. Go to Settings and unpin your card in the Credit Card section.Table of Contents
Question: I would like to cancel payment for subscription using my mobile phone account.
Ways to cancel a mobile subscription are described on this pageTable of Contents
Question: I would like to pay for subscription using another bank card.
You need to unpin the previous card on your account Settings. Then log in to the Service Connection page and subscribe again, entering new card information. The card will be automatically pinned to your account when you pay for the service.Table of Contents
Question: I would like to unsubscribe from the Premium Account to which I subscribed using the mobile application for iPhone/iPad.
To cancel subscriptions made at the AppStore go to your Apple ID manager in iTunes and find the Subscription section. You can also unsubscribe in your phone Settings. See here for more detailed instructions.Table of Contents
Question: I forgot my password.
You can easily restore your password by following this link if you remember your registration e-mail or username. If you experience difficulties entering this information or have not received an e-mail within an hour, contact Customer Support Service (don't forget to include your username). Bear in mind that the mail server might send the message to your Spam folder. Please check it before sending a request to Customer Support.Table of Contents
Question: I forgot my username.
Go to the restore password page, enter your registration e-mail and click Send Password. Your password and username will be e-mailed to you. You can also find your Profile using Search. The Profile URL ends with your username. For example: www.loveplanet.me/page/ivan24Table of Contents
Question: I forgot my username, password and registration e-mail.
You can find your Profile using Search. The Profile URL ends with your username. For example:www.loveplanet.me/page/ivan24. Then contact Customer Support Service and ask them to retrieve your registration e-mail. Make sure to include your username.Table of Contents
Question: I would like to change my password.
You can change the password in your Account Settings.Table of Contents
Question: I would like to change my e-mail.
You cannot change your e-mail because it is used as your username on the website.Table of Contents
Question: I want notifications to be e-mailed to me.
Go to Account Settings. Find the E-mail Notification Settings. Uncheck checkmarks for notifications that you are not interested in. Click Accept.Table of Contents
Question: I would like to change my username (Profile URL)
It is impossible to change your username. You can register a new profile by choosing an available username.Table of Contents
Question: I would like to delete my Profile forever.
You can delete your profile in your Account Settings. Remember, you cannot restore a deleted profile!Table of Contents
Question: I want to change my name, date of birth and location.
Click on the Update Personal Information link underneath your profile, update the information and click Save.Table of Contents
Question: I cannot edit my Profile.
As a rule, these problems are due to browser malfunction. It might be that your browser has important functions disabled or malfunctioning. Try to install a different browser (Mozilla Firefox, Opera, Chrome). If editing problems persist, describe them to our experts at Customer Support Service.Table of Contents
Question: My Profile is not part of the Search.
In order for the profile to show up in the Search, you need to specify whom you are looking for. You have probably skipped this step. Select the General tab and click on the Edit link next to the Contacts block. Find the I'm looking for item (it is the first on the list), checkmark the option you need (Boyfriend, Girlfriend) and click the Save button.Table of Contents
Question: I would like to remove my Profile from Search results.
To remove your profile from Search you need to remove the information on whom you are looking for. Select the General tab and click on the Edit link next to the Contacts block. Find the I'm looking for item (it is the first on the list), remove all checkmarks and click the Save button.Table of Contents
Question: Search shows profiles that I am not interested in.
Try to be more specific in your search. If you wish to get the best results, find a person with a certain hair color, eye color, hobbies or sexual preferences, for example, get the Premium Account. The Advanced Search option, with results displayed on the website or sent to your e-mail, is available to all Premium Account users.Table of Contents
Question: There were no Search results.
It might be that your search criteria are too narrow. Uncheck Select Only: New Faces& or Only Premium. Try to widen your search criteria.Table of Contents
Question: I cannot read a message.
You need to confirm your Profile in order to read the message. A confirmation code is sent to the e-mail address entered at registration. Therefore, we strongly recommend that you enter a real e-mail, otherwise you will not be able to use the website to its full extent.Table of Contents
Question: I cannot send a message.
You need to confirm your Profile in order to send a message. A confirmation code is sent to the e-mail address entered at registration. Therefore, we strongly recommend that you enter a real e-mail, otherwise you will not be able to use the website to its full extent.Table of Contents
Question: I do not receive messages.
Make sure that messages are really sent to you. If you have not boosted your Profile for a while, it dropped in Search results and you will have very little traffic. If you are sure that messages were sent to you but you have not received them, please contact ourCustomer Support Service. Please include the username of the user whose messages you are not receiving.Table of Contents
Question: I do not want to receive messages from...
User. Go to your Contacts, checkmark the user and move them to the Black List. You will never again receive any messages from this user.
User categories. There is an option on the website to turn off messages from certain categories of users. The Message Filter is provided at no additional cost as part of the Premium Account. When you Get Premium Account you can turn off messages from users who are younger or older than a certain age, from W+M, W+W or M+M couples, from those with bad habits, those with children or married; residents of another city or another country. You can turn the messages off altogether!Table of Contents
Question: I think the user does not receive my messages.
Try to send messages to other users. If you get answers - there is no reason to suppose that your recipient is not receiving your messages. The user may not have logged in or is busy and will reply later.Table of Contents
Question: What happens if I add a user to my Favorites?
Move a contact to the Favorites folder so it does not get lost in the General folder of your messenger. To move a contact to Favorites put a checkmark next to it, scroll down to the Move to Folder... option and select Favorite Users. Then click on Move.Table of Contents
Question: A user is annoyingly persistent.
If a user barrages you with annoying messages to which you do not want to reply, you can Blacklist them. See Add User to Black List.Table of Contents
Question: I want to add a user to the Black List
Go to your Messages. Put a checkmark next to the user you want to Blacklist. Scroll down to the Move to Folder... option. Select Black List and click on Move. Remember that you will not receive any messages from the user until you take them off the Black List. To take a user off the Black List, go to the Black List folder and put a checkmark next to the user, Select Move to Folder - General Folder.Table of Contents
Question: How do I find out if I am on the Black List?
You will see a warning when you try to send a message to the user who Blacklisted you.Table of Contents
Question: I would like to delete a message.
You cannot delete a message sent to another user. There is also no way to partially delete a chat with a user. You can completely delete a correspondence thread with a user by moving it to the Deleted folder and emptying it. To delete a user put a checkmark next to their name, scroll down to the Move to Folder... option and select Deleted. Then click Move.
Attention: do not confuse the Deleted folder with the Blacklist. A deleted user can still send you a message, a Blacklisted user is no longer able to communicate with you.Table of Contents
Question: User's messages disappeared.
Most likely, this user deleted his/her profile, or the profile was deleted by Administration for violating the website Terms. A deleted profile cannot be restored.Table of Contents
Question: How can I delete friends from the list?
Go to the Friends tab in your Profile. Follow the link to All Friends. You will see the Quarrel button next to your friends' profiles. When you Quarrel, you remove the user from your Friends List.Table of Contents
Question: I would like to delete a photo from my Portfolio.
Go to the Photo tab and select the Just Me album. Checkmark the photos you wish to delete. Click on the Delete Selected Photos from Portfolio button. Confirm delete.Table of Contents
Question: I would like to delete a photo from albums.
Go to the Photo tab and select the album. In the album click on the preview of the photo you wish to delete. You will go to the photo view and comment page. There is a Delete Photo link under the photo. Click on it and confirm delete.Table of Contents
Question: I would like to delete a comment to my photo.
You will find a Delete link under each comment (on the left). Click on it.Table of Contents
Question: I would like to edit a Portfolio photo.
Go to the Photo tab and select the Just Me album. Underneath the preview of each photo you will see the Edit link. Click on the link and you will go to the photo editor. Edit the photo and save your changes.Table of Contents
Question: I want to edit a photo in the album.
Go to the Photo tab and select the album. In the album click on the preview of the photo you wish to delete. You will go to the photo View and Comment page. There is an Edit Photo link under the photo. Click on it, edit the photo and save your changes.Table of Contents
Question: I would like to hide a photograph in my Portfolio so that no one can see it except me.
Go to the Photo tab and select the Just Me album. You will see the On label to the right of each photo. Click on the On so that the label changes to Off. Now your photo is inactive and no one except you will see it.
Change the label from Off to On to make the photo active again.Table of Contents
Question: I would like to change the default photo in my Profile.
Go to the Photo tab and select the Just Me album. You will see a Make Default link under each photo. Click on the link underneath the photo you wish to make your default.Table of Contents
Question: my photos were not accepted on the website.Table of Contents
Question: The photos are mine, but they were declined.
If your photos were declined as someone else's, add a few pictures at home; in most cases this will solve the problem.Table of Contents
Question: My photos were not accepted for the VIP section
Please review rules for accepting photos for the VIP section carefullyа>. If you believe that the moderator's decision is unjustified, try to add the photo again or e-mail to Customer Support Service.Table of Contents
Question: I would like to get into the Faces Gallery.
Everyone who used the Boost Profile Service appears in the Faces Gallery. There is no set time for staying in the Faces Gallery. Your photo will go down as other users boost their profiles.Table of Contents
Question: The vote is paid for, but there is no photo in the VIP section.
You were most likely outbid. Remember, 1 vote = 1 minute in the VIP section. If you are paying for the vote using your mobile phone, make sure that you have sent the text message to the right short number and received a text message in reply confirming the bid. If you did not receive a text message in reply or received a message that you entered a wrong code, it means that you have made a mistake in the message prefix. Please send a request to Customer Support Service. Include the phone number (in +ХХХХХХХХХХХ format) from which you sent your text message, your mobile carrier name and the response you received from the carrier.
Note: Wait for the photo to pass moderation before you vote in the VIP section.Table of Contents
Question: There is an error when I upload a photo to my Blog.Table of Contents
Question: I would like to delete a post or a comment in my Blog.
Go to the Blog tab. You will see a Delete link in the bottom right corner under each post. Click on it. To delete a comment, click on the Delete link next to each comment to your post.Table of Contents
Question: I don't see pictures and comments in my Blog.Table of Contents
Question: I would like to unsubscribe from the Blog.
Go to the Blog from which you wish to unsubscribe. You will see an Unsubscribe link above user posts. Click on it and you will no longer receive notifications for new posts in this user's Blog.Table of Contents
Question: I would like to remove a user from my subscribers.
You cannot remove a user from subscribers. Any website user may subscribe to your Blog.Table of Contents
Question: I cannot comment on other users' posts.Table of Contents
Question: I would like to make it to the top in Blogs
Blog ratings are based on the number of views of your posts, number of comments to them and additional parameters. You need to write more often and post interesting content in order to get to the top in Blogs. Comment posts of other users so that they comment back on your posts. Invite users to become your Friends. Use the VIP service to tell about your new posts.Table of Contents
Question: My post was considered spam.
See questions on violations of Terms.Table of Contents
Question: User posted someone else's photos or contact information.
Open the user's chat window. You will see a Complain link underneath the profile. Click on the link, state the reason for the complaint and specify details. The information will be verified. If found true and you are not the only one to complain about the user, we will take due steps. If you did not talk to the user, you can send a link to their profile with comments to Customer Support Service. You can copy the link to the profile from the URL bar in your browser or find it in the user profile at the very bottom of the General tab. For example: www.loveplanet.me/page/ivan24 Remember, if the violation is not obvious (using photos of actors, models, etc.), you or the photo owner will have to submit evidence that this user purloined the photos.Table of Contents
Question: User sends out insults.
Open the user's chat window. You will see a Complain link underneath the profile. Click on the link, state the reason for the complaint and specify details. The information will be verified. If found true and you are not the only one to complain about the user, we will take due steps. If you did not talk to the user, you can send a link to their profile with comments to Customer Support Service. You can copy the link to the profile from the URL bar in your browser or find it in the user profile at the very bottom of the General tab. For example: www.loveplanet.me/page/ivan24 Remember, you should not use complaints for personal gain. If you have had a quarrel with someone, it will not constitute a reason to delete their profile.Table of Contents
Question: My Profile was deleted.
We always verify information prior to making a decision to delete a profile. If you absolutely disagree with what happened, please send a message to Customer Support Service and include the username of the deleted profile. We will verify the request and explain the reasons it was deleted.Table of Contents
Question: My Blog post was considered advertising content.
Try to post the text piece by piece and see which fragment made the system suspect advertisement. Try to re-write your thoughts differently.Table of Contents
Question: Can you guarantee that I will find a mate on your website?
Our website really does help people find each other. We know that around 30% of our users already found their sweethearts and have married or are planning to get married. Over 80% of our users have gone on at least one date. 65-70% of our users are or were in a relationship that began on our website. Around 95% active users have found friends or a kindred spirit here. We helped to make several hundred thousand dates and brought together thousands of lovers from different cities. If you actively use the Search service, completely fill out your profile and self-portrait, add photos and start talking to people, you won't wait for long for a date.Table of Contents
Question: What can I do to get noticed and get date offers?
Be proactive. People prefer to write to those who post the most information about themselves. Complete your Profile and self-portrait, keep a Blog, post lots of photos. Comment on other users' photos and posts. You can also always use such paid services as Profile Boost, Premium Account andVIP section. They were specially created for those who feel that the basic website capabilities are not enough for them, for those who need to start dating super quickly. These services raise your Profile traffic and the number of messages received by you and offers to meet several times over.Table of Contents
Question: I can't find the right person. There are many offers, but none are right.
We try to help our users even in such matters as matching temperaments and preferences. For that purpose, there is an Advanced Search service available on the website. Advanced Search allows you to look for the right people by over one hundred criteria. It takes into account everything, from nuances of appearance to the most unusual hobbies, musical tastes and sexual preferences. Using this service you can eliminate those who will certainly not work for you without wasting your time in tiresome conversations and go on to meet those who may become dear to you.Table of Contents
1, Add one interest at a time.
2. Try to indicate interests as clearly as possible.
3. Write briefly. Avoid unnecessary information.
4. Use the tool tips. Most likely the interest you are looking for is already there.Table of Contents
5. Use a foreign language only when it is necessary (a name of a band or a brand).